Privacy Policy

The Empire Theatre is committed to ensuring that your privacy is protected. The following Privacy Policy explains our practices in relation to information that you provide to us.

Collection of Your Information

The personal information collected by the Empire Theatre when making a phone, mail or internet booking, such as name, phone number, street address and email address is used to ensure that the tickets or goods you purchased are delivered to you and that you are advised of any possible changes/cancellations that may occur in relation to the event you booked.

Use and Disclosure of your Information

Information will also be used to keep you informed of any upcoming events at the Empire Theatre, or on sale through the Theatre’s ticketing service or by a promoter of an event that you have booked for, or to seek your feedback on events you have attended. The personal information collected will not be used without your agreement for any other purpose or disclosed except as may be required by law. If you do not wish to receive information as stated above, please advise the booking officer at time of booking, or contact us by telephone on 1300 655 299 or by email at

Changing and Accessing the Information we Have About You

The Empire Theatre uses its best endeavours to ensure that the information it obtains is accurate, complete and up to date. You may access or change information that the Empire Theatre has collected about you by contacting our box office on 1300 655 299.

Our Use of Specific Technologies

Our system makes a record of your visit and logs the following information for statistical purposes – the user’s server address, the user’s top level domain (eg. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used.

We use this information to improve the quality and performance of the site.

In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send you a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

Please note that rejecting cookies may disable your browser from purchasing tickets from our websites but you will still be able to view 'information only' pages on our site.

Our website sometimes contain links to other third party websites. These links are generally provided as a customer service and are for your convenience and information. When you access a non-Empire Theatre website, please understand that Empire Theatre are not responsible for the privacy practices of that site or for the content or products available through that site. We suggest that you review the privacy policies and terms of use for each site you visit before conducting business with or submitting personal information to those sites. The Empire Theatre will not be liable for any privacy breach occurring as a result of your access to and/or use of those sites.

of country

Empire Theatres acknowledges the Traditional Custodians, the Giabal, Jarowair and Western Wakka Wakka people, where we work and present stories. We would like to pay respect to the Elders, past and present and to all First Nations people.

Artwork: Kim Walmsley

Empire Theatre