Frequently Asked Questions


How do I buy tickets?

Tickets to all Empire events are sold exclusively through our Ticketing Office. 

Tickets are available for purchase online, by phone on 1300 655 299 or in person at our Ticketing Office at 56 Neil St, Toowoomba.

When are you open?

The Empire Ticketing Office (located at 56 Neil St, Toowoomba) is open Monday to Friday, 9am-3pm, and for 1 hour prior to performances.

The Empire phone line is open Monday to Friday, 9am-4pm.

How do I add my e-ticket to my digital wallet?


You can add your ticket to Apple Wallet on your iPhone or save it to your Google Pay from your Android device from your My Tickets page. Each ticket displays the event details and barcode for your ticket. On this page you will see "Add to Wallet" text (or "Save to Phone") underneath each barcode. Tap it to add your tickets to your wallet or phone.

You can look up an order anytime by going to the My Tickets > Home via the menu in the top left of MyProvenue, then tapping "View All Ticket Inventory". Here you will see a list of all of your orders. Select your event and you can click on east ticket to see your barcode and have the option to add your ticket to your Apple Wallet of Google Pay.


You can add your ticket to Apple Wallet on your iPhone or save it to your Google Pay on your Android phone from your ticket print page. Simply select 'Add To Wallet' or 'Save to Google Pay' from the Print Tickets page.

Can I choose my seat?

Yes. When purchasing tickets online you will be offered available seats to choose from. 

I've lost my tickets. What can I do?

Please contact our Ticketing Office on 1300 655 299 and explain what has happened. They will be able to arrange replacement tickets for you to pick up on the day of the performance at the Ticketing Office.

Can I refund or exchange my tickets?

All ticket purchases are final and there is no refund or exchange of tickets except as provided by the Live Performance Australia Ticketing Code which can be found on the bottom of all pages within our website.

I am having difficulty booking online. What can I do?

Please ensure that you have installed the latest version of your internet browser (eg. Internet Explorer, Firefox, Chrome, Safari) and that you have installed Adobe Flash player. You may need to wait a few seconds for certain content (e.g. the seat map) to load. A strong internet connection is required.

If issues persist, please call our ticketing office on 1300 655 299.


When should I arrive?

Our Foyer doors and Ticketing Office open 1 hour before each show, while the doors to find your seats will open 15mins before each performance.

Is there food and drink available at the venue?

We have snacks and drinks available for purchase in our foyers which are open an hour prior to each show and during interval. 

Where can I park?

Parking, including wheelchair accessible parking, is available in a choice of two car parks in Neil Street opposite the Theatre. There is also parking available on the corner of Julia and Hume Streets and at the Neil Street Bus Interchange.

Parking after 5:00pm Monday to Friday, after 11.30am on Saturday and all-day Sunday is free of charge.

Please note: the Empire Theatre staff carpark on Julia Street is for staff only. Cars which do not have authorisation will be towed.

How will I find my seat?

Upon arrival our ushers in the foyer will be able to point you in the direction of your door. When you arrive at your door an usher will then show you to your seat.

Can I pre-order my drinks for interval time?

Yes. We recommended you pre-order your interval drinks for fast service at interval. Simply place your order with the bar staff prior to the performance starting. Your drinks will be ready and waiting for you at interval time.

Where is the Empire Theatre?

The Empire Theatre is located at 56 Neil St, Toowoomba, Queensland.

What happens if I'm late to the show? Will I still be let in?

Most often we are able to accommodate latecomers, however a lockout period may be stipulated by the performing company/artists. In this case you will be asked to wait for a few minutes before being let into the theatre at an appropriate time. In much rarer cases, you will only be allowed to enter during interval.

Unfortunately we are not able to offer refunds or partial refunds due to missing parts of the show, as per the Live Performance Australia Ticketing Code of Practice.

Can I take photographs or make recordings during the performance?

Due to copyright restrictions, it is strictly prohibited to take photographs or make recordings of most performances.

Do you have an ATM in the theatre?

Please note there is no ATM inside the theatre, however we have EFTPOS facilities in our bars. There is a Westpac Bank ATM within a few minutes walking distance on Ruthven Street at the front of the Walton Stores precinct.


How can I support the Empire Theatre and arts in the region?

There are many ways to support the arts in our region. The easiest is to simply become a patron and enjoy the live entertainment on offer.

The Empire also has a foundation which accepts donations, that aims to maintain and build upon the Empire Theatre complex, foster creative talent locally and nationally through bursaries, and supporting community engagement projects in our region.

Alternatively, you can become a Friend of the Empire. Your membership will contribute towards the purchase of vital theatre equipment and allow you to enter volunteer positions such as an usher, catering volunteer, events concierge and other vital roles.

Is the Empire Theatre and other spaces available for hire for concerts and functions?

Certainly! The Empire Theatre and other performances spaces, foyers and private function rooms are available for hire for all manner of functions and events.

What shows are on and what are their prices?

Click on the What's On tab above for a list of shows and their prices. You can also use the Event Search facility to the right to find shows by searching a name or date.

How can I get information about upcoming shows?

For live updates and the most current information about upcoming shows at The Empire, please monitor our website which is updated regularly. You can also subscribe to our emails for regular updates on shows and pre-sales.

How do I become an Empire Cardholder?

You can come in to or call our Ticketing Office or see our 'Become a Member' Page. If you purchase a ticket for five or more shows in one transaction, your Empire Card will be issued for free. 

How do I use my Empire Card?

You can use your Empire Card to purchase tickets at the ticketing office, over the phone or online. 

To obtain discounts at the bar, your Empire Card must be presented.

of country

Empire Theatres acknowledges the Traditional Custodians, the Giabal, Jarowair and Western Wakka Wakka people, where we work and present stories. We would like to pay respect to the Elders, past and present and to all First Nations people.

Artwork: Kim Walmsley

Empire Theatre