Join the Empire

POSITION TYPE: Permanent full-time
REPORTS TO: Chief Executive Officer
DIRECT REPORTS: Program & Engagement Manager, Youth Arts Manager

The Programming Director is a key member of The Empire’s executive leadership team, responsible for the artistic vision, strategic curation, commercial performance and forward programming of the precinct. Reporting to the Chief Executive Officer, the role shapes a compelling, diverse and financially sustainable calendar that balances artistic excellence, audience demand, community access and commercial opportunity.

The Programming Director actively identifies and secures commercial and community venue hires, develops relationships with promoters and presenters, and maximises utilisation and financial contribution across the venues. Equally, the role looks to the future: conceiving and initiating new programming collaborations, coproductions, and creative experiences that enrich the cultural life of Toowoomba and the broader region.

The role leads the Programming department and provides direction to the Program & Engagement Manager and Youth Arts Manager, enabling strong artistic, community and youth program within agreed strategic and financial parameters. Working across the organisation, the Programming Director ensures programming decisions are artistically ambitious, commercially sound and operationally achievable.

To apply for this role, applicants must submit a one-page cover letter outlining how you meet the key accountabilities of this role along with a current CV.

Please submit your application by 5pm Friday 4 Decmeber 2026 to employment@empiretheatre.com.au

The Empire is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

POSITION TYPE: Permanent full-time
REPORTS TO: Administration Manager

The Ticketing Services Coordinator is responsible for the accurate, efficient and customer-focused delivery of ticketing and box office services at The Empire, ensuring every patron enjoys a simple, reliable and welcoming experience from the moment they purchase a ticket.

The role is The Empire’s day-to-day lead for the vivenu ticketing platform, building and maintaining events, seating maps, pricing and allocations, and supervising the Box Office team across online, phone and inperson sales. The Ticketing Services Coordinator works closely with hirers, promoters, programming and marketing to ensure every event is set up correctly, goes on sale on time and is settled accurately.

Working alongside the Visitor Services Coordinator, the role ensures ticketing, front of house and patron services are seamlessly connected on show days, and that patron data is managed responsibly and used to improve the visitor experience. The Ticketing Services Coordinator also acts as a back-up Front of House Supervisor when required, supporting the Visitor Services Coordinator to manage house operations, patron safety and service delivery during performances and events.

To apply for this role, applicants must submit a one-page cover letter outlining how you meet the requirements of this role along with a current resume.

Please submit your application by 5pm Friday 27 November 2026 to employment@empiretheatre.com.au

The Empire is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

POSITION TYPE: Permanent full-time
REPORTS TO: Visitor Experience Manager
DIRECT REPORTS: Bar Supervisor, FOH Supervisors (Casual), Events Staff (Casual), Ushers (Volunteer)

The Visitor Services Coordinator is responsible for ensuring that all clients, patrons, members of the public and visitors to the precinct have a safe, enjoyable and fulfilling experience by providing reliable and effective visitor services to The Empire precinct.

The role is responsible for overseeing and supervising the Front of House team, including the Bar Supervisor, F&B staff, and ushers ensuring the delivery of exceptional customer services. The role involves managing the team to ensure smooth and efficient operations at all performances and events within the precinct. The Visitor Services Coordinator will provide leadership and guidance to staff, fostering a friendly and professional environment that enhances the guest experience while maintaining operational efficiency across all Front of House within The Empire precinct.

Reporting to the Visitor Experience Manager, the Visitor Services Coordinator works as a peer of the Ticketing Services Coordinator to ensure ticketing, front of house and patron services are seamlessly connected, and liaises closely with the Precinct Supervisor and Venue Supervisors to ensure the precinct is safe, presentable and ready for every performance and event.

This position performs the role of Deputy Chief Fire Warden and, together with the Venue Supervisors, is responsible for managing the safe evacuation of staff, clients and patrons in case of emergency as well as having responsibility for opening and closing of the precinct as required.

To apply for this role, applicants must submit a one-page cover letter outlining how you meet the requirements of this role along with a current resume.

Please submit your application by 5pm Friday 27 November 2026 to employment@empiretheatre.com.au

The Empire is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The purpose of the position is to provide production support services while also undertaking a traineeship to complete a CUA30420: Certificate III in Live Production and Technical Services.

It is anticipated the employment contract will commence in February 2027 for a 12-month period. This is an exciting opportunity to be part of an organisation that is committed to delivering outstanding service to our community.

Applicants are required to provide a resume, and a descriptive one-page letter outlining some of your key live production experience and achievements to date.

Applicants must not have completed a qualification equal to or above a Certificate III level in any similar technical production qualification.

Please submit your application by 9am Monday 23 November 2026 to employment@empiretheatre.com.au

Interviews will be conducted 8 – 10 December 2026.

The Empire is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Bar
Ticketing
Administration
Community Engagement
Functions & Events
Marketing
Technical