The Empire Theatre ticket office in Neil Street is now open Monday - Friday, 9am - 1pm only. The Ticket Office will also be open for one hour prior to any show commencing.
The Ticket Office can be contacted via phone on 1300 655 299 from 9am to 4pm Monday to Friday.
We appreciate your patience as we work through the large number of cancellations and postponements of shows and the re-allocation of tickets for upcoming performances.
The Empire Theatres is operating in accordance with the Industry COVID Safe Plan for Queensland’s Live Performance, Venues / Theatres.
Importantly, this means:
○ Patrons must not attend if they have COVID-19 related symptoms, have been in close contact with a person who is COVID-19 positive, have travelled overseas or to a COVID-19 hotspot in the past 14 days or are COVID-19 positive.
○ Patrons must not attend if they are required to self-isolate and the event falls within the isolation period.
○ Patrons agree to abide by all social distancing and health protocols.
○ Patrons agree to follow the instructions of venue staff at all times.
○ If patrons do not comply with protocols or authorised requests when on the venue premises they may be asked to leave immediately without refund or further recourse.
As of 4pm, Tuesday 17th November indoor venues can operate as per the following conditions:
- one person per 2 square metres; or
- up to 100% of seated venue capacity at ticketed events with patrons in allocated seating.
Patrons will still be required to provide their contact tracing details prior to a performance they are attending.
When attending these events it is strongly encouraged you wear a mask when you are not sitting in your allocated seat and it is not possible to physically distance. This includes when entering or exiting the venue, leaving your seat to go to the bathroom or purchasing food or drinks from the bar.
INDIVIDUAL SHOW UPDATES - as at 10 November, 9am
Melinda Schneider – performance has been postponed until 26th March | If you are unable to make the rescheduled date a refund is available
Ross Noble – performance has been postponed until Thursday 10th December | If you are unable to make the rescheduled date a full refund is available.
Cloudland the Musical – performance has been postponed until Sunday 18 April 2021 @ 3.00pm | If you are unable to make the rescheduled date a refund is available until Friday 8th May @ 3.00pm
Aladdin by Toowoomba Ballet Theatre –postponed until Friday 18 and Saturday 19 December 2020 - If you are unable to make the rescheduled date a refund is available
World of Musicals – postponed until Saturday 22May 2021 @ 7.30pm | If you are unable to make the rescheduled date, refunds will be available until Friday 1 May @ 3pm
Prada’s Priscillas – postponed to Friday 29 January 2021 | If you are unable to make the rescheduled date, refunds will be available until Friday 29 May @ 3pm
Gold Dust Woman - postponed until Saturday 27 February 2021 | If you are unable to make the rescheduled date, refunds will be available until Friday 29 May @ 3pm
Robertson Bros - postponed until Saturday 12 June 2021 @ 8pm | | If you are unable to make the rescheduled date, refunds will be available until Friday 29th May @ 3pm
APIA - postponed until Friday 21 May 2021 @ 7.30pm | | If you are unable to make the rescheduled date, refunds will be available until Tuesday 1st September @ 3pm
The Tap Pack - postponed until 16 July 2021 | If you are unable to make the rescheduled date, you can contact us for a refund.
Bluey - postponed until Sunday 21 February 2021 | more updates to come.
Herman's Hermits - postponed until Saturday 28 August 2021 at 6pm | If you are unable to make the rescheduled date, you can contact us for a refund before Friday 7th August at 3pm
Please note all tickets purchased will be emailed in PDF format to the ticket purchaser approximately 48 hours prior to the performance.
All patrons must provide their name, address, phone number and email before the performance to firstname.lastname@example.org.
Increased hygiene facilities and social distancing measures are in place including COVID safe seating in the auditoriums, contactless payment preferred, and extensive contact tracing policies required for all patrons.
We encourage and support the use of the COVID Safe App. For more information on the Empire Theatre COVID Safe operations please visit the COVID Safe page of our website.