OFFICIAL STATEMENT RE: COVID-19
UPDATE- MONDAY 23 MARCH, 9am
The Empire Theatre ticket office in Neil Street is now closed for the foreseeable future.
At this time staff will be available to answer the phones between 9am and 3pm – Monday to Friday (not on scheduled Public Holidays)
Staff will continue to contact patrons to organise refunds for all cancelled shows over the coming months
Refunds are taking longer than expected to be processed and all staff are working as quickly as possible to contact all patrons to cancelled shows and process refunds.
Please be patient as we work through the large number of cancellations and postponements of shows. We thank you for your patience
UPDATE- WEDNESDAY 18 MARCH, 9am
In line with this morning's Federal Government statement to ban indoor public gatherings over 100 people the Empire Theatre is now closed.
Due to this closure, The Sapphires, originally scheduled to be performed Thursday 19 March, will not proceed.
All performances between now and April 30 will be cancelled or postponed until later in the year.
As more information comes to light, we will continue to update our patrons.
We thank you for your patience as we work through this complicated situation.
The most up to date show information can be found here.
The Empire Theatres has advised changes to this week’s program of events at the Empire Theatre in Toowoomba due to the rapidly changing situation associated with COVID-19.
Australian favorite, The Sapphires, will be performed at the Empire Theatre on Thursday 19 March at 7.30pm as originally scheduled, with an audience capped at 470 patrons.
Melinda Schneider- A Farewell to Doris will also proceed on Saturday 21st March at 7.30pm.
Empire Theatres General Manager Kerry Saul said patrons attending the performances will be encouraged to practice social distancing within the 1560 seat venue.
"We are facilitating this by allowing patrons to self-select their seating in the auditorium and move away from other patrons within the audience to ensure they feel comfortable,” Mr Saul said.
"Cleaning at the Empire Theatre has been increased in frequency, with our cleaning team sterilising all high touch areas regularly, both pre-show and post show," he said.
"With all that said however, if patrons are uncomfortable attending The Sapphires this week, we will be offering refunds on this occasion."
The Curious Arts Festival, which includes a performance by Australian comedian Judith Lucy has been postponed to a soon to be confirmed date later in the year.
A Curious Arts Festival representative said it was with great regret they had postponed the festival.
"The festival's priority is the health and wellbeing of audiences, artists, volunteers and the wider community and while we are naturally disappointed, we feel that postponing to a later date will mean we can all enjoy a celebration of curious arts without the concerns that surround us all currently."
Moving forward, the plan for future performances has not yet been determined and more information regarding upcoming performances will be released as it becomes available.
The Empire Theatres Board and Management team have been actively monitoring the coronavirus (COVID-19) situation and will promptly act on any updated advice from the Australian Government Department of Health and the Queensland Government.
The Empire Theatres is also acting on advice from Live Performance Australia (LPA) which is the peak body for the live performance industry.
For more information, please contact the Empire Theatre on 1300 655 299 or visit www.empiretheatre.com.au
Social distancing measures have been put in place across the venue including queue controls. All patrons are asked to maintain the adequate distance from other guests outside their group.
Seats have been allocated to each booking group allowing adequate social distancing between each group. It is important you sit in your allocated seat.
We have increased our hygiene facilities. We have installed hand sanitising stations throughout the theatre and enhanced cleaning measures during and between shows, including high-frequency touchpoints.
Contactless payment is the preferred method of payment in both the Ticket Office and Bar Areas
All patrons are required to provide name, address, phone and email before each performance.
All staff and patrons are encouraged to monitor their own health and stay home if they are feeling unwell or have a temperature.
We encourage and support the use of the COVID Safe App.